At Herday Fashion, we design every piece—from our trend-driven Graphic Tees to our essential Blue Light Glasses—with your confidence in mind. We want you to love your purchase as much as we love curating it. If something isn’t quite right, our returns process is crafted to be as seamless and secure as our checkout, reflecting the same global ease and vibrant energy that defines our brand.

Quick Summary:

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Process: Initiate your return via email, ship the item back, and receive your refund once we process it.
  • Refund Time: 5-10 business days after we receive and inspect your return.
  • Non-Returnable Items: For health and hygiene reasons, Beauty, Hair Care, and Eye Care products are final sale.

Our Return & Exchange Policy

We offer a 15-day return policy from the date you receive your order. To be eligible for a return or exchange, your item must be in the same condition you received it: unworn, unwashed, with all original tags attached, and in its original packaging. Please include the original packing slip or order confirmation.

Step-by-Step Return Process

  1. Initiate Your Request: Within 15 days of delivery, email our customer care team at [email protected] with your return request. Use the template below to ensure we have all necessary details.
  2. Receive Instructions: We’ll reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Returns sent without an RMA number cannot be processed.
  3. Package & Ship: Securely package the item(s) with the RMA number clearly visible on the outside of the package. We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item).
  4. Inspection & Processing: Once we receive your return, our team will inspect the item(s). This typically takes 2-3 business days.
  5. Refund or Exchange: Upon approval, your refund will be processed, or your exchange item will be prepared for shipment. You will receive a notification email.

Return Request Email Template

Copy and paste the template below into an email to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Herday Fashion Customer Care Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert your order number] Name: [Your Full Name] Email Address: [The email used to place the order] Item(s) to Return/Exchange: – Product Name: [e.g., Sequin Dress, Cozy Collection Lounge Set] – Size/Color: [e.g., M, Black] – Reason for Return/Exchange: [e.g., Size too large, Changed mind, etc.] Please advise on the next steps and provide the return shipping address and RMA number. Thank you, [Your Name]

Refunds: Timing & Method

Your security is our foundation, just like the care we put into our Activewear and Handbags & Purses. Refunds are issued to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal).

  • Timeline: Please allow 5-10 business days for the refund to appear in your account after we have processed and approved your return. The exact timing depends on your bank or payment processor.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our mistake.
  • Exchanges: For size or color exchanges, we will ship the new item once the return is received and approved. Standard or free shipping rates will apply based on the new order value.

Important Exceptions: Non-Returnable Items

To ensure the health and safety of our global community, the following product categories are final sale and cannot be returned or exchanged:

  • Beauty Products
  • Hair Care Products (from our “Hair Care New Arrivals” menu)
  • Eye Care Products

This policy is in place due to the intimate nature of these items, mirroring our commitment to the well-being of our customers as highlighted in our Privacy Policy.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item (like a Bodysuit instead of the Boots you ordered), please contact us immediately at [email protected] with photos of the product and packaging. We will cover all shipping costs to correct the issue and get you the perfect piece you deserve.

Need Style Advice or Have Questions?

Our style-obsessed customer care team is here to help you with anything—from navigating returns to picking the perfect Accessory & Jewelry Gift.

Herday Fashion
Email: [email protected]
Address: 2781 Diane Street, Los Angeles, US 90017
Website: wild-fableco.com

Delivering trend-driven style and seamless service globally from the heart of Los Angeles.