Welcome to Herday Fashion, where trend-driven style meets seamless service! We design every piece—from our must-have Graphic Tees to our essential Blue Light Glasses—with your confidence and comfort in mind. Just as we carefully curate our collections, we’ve crafted our shipping and returns policies to be as effortless and vibrant as our brand.
🚚 Global Shipping Information
We deliver trend-driven style straight from the heart of Los Angeles to your doorstep, worldwide (excluding some remote regions and parts of Asia).
Order Processing
Please allow 1-2 business days for us to lovingly prepare your order for shipment.
Shipping Options & Delivery Times
Delivery times are estimates and may vary based on destination and customs processing. You will receive a tracking notification once your order is on its way!
💝 Our Returns & Exchange Promise
We want you to love your purchase as much as we love creating it. If something isn’t quite right, our return process is designed to be seamless and secure.
Quick Policy Summary
- Return Window: 15 days from the delivery date.
- Condition: Items must be unworn, unwashed, with all original tags attached, and in original packaging. Please include the packing slip.
- Refund Timing: 5-10 business days after we receive and inspect your return.
- Non-Returnable Items: For health and hygiene reasons, products in the following categories are final sale:
- Beauty products
- Hair Care products (including “Hair Care New Arrivals”)
- Eye Care products
Step-by-Step Return Process
- Initiate Your Request: Within 15 days of delivery, email our customer care team at [email protected]. Use the template below to provide your order details and reason for return.
- Receive Instructions: We’ll reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping address. Returns sent without an RMA cannot be processed.
- Package & Ship: Securely package the item(s) with the RMA number clearly visible on the outside. We recommend using a trackable service. Return shipping costs are the customer’s responsibility, unless we made an error.
- Inspection & Processing: Our team will inspect the returned item(s) within 2-3 business days of receipt.
- Refund or Exchange: Upon approval, your refund will be processed, or your exchange item will be prepared for shipment. You’ll receive a notification email.
Return Request Email Template
Copy and paste the following into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Herday Fashion Customer Care Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Name: [Your Full Name] Email Address: [Email used to place the order] Item(s) to Return/Exchange:
– Product Name: [e.g., Sequin Dress, Cozy Collection Lounge Set] – Size/Color: [e.g., M, Black] – Reason: [e.g., Size too large, Changed mind]
Please advise on the next steps.
Thank you,
[Your Name]
Refunds: Timing & Method
Your security is our foundation. Refunds are issued to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal).
- Timeline: Please allow 5-10 business days for the refund to appear in your account after we have processed and approved your return. The exact timing depends on your bank or payment processor.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our mistake (e.g., wrong or defective item).
Exchanges
For a size or color exchange, we will ship the new item once the return is received and approved. Standard or free shipping rates will apply based on the new order’s value.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item (like a Bodysuit instead of the Boots you ordered), contact us immediately at [email protected] with photos. We will cover all shipping costs to correct the issue.
💌 Need Style Advice or Have Questions?
Our style-obsessed customer care team is here to help with anything—from navigating returns to picking the perfect Accessory & Jewelry Gift.
Email: [email protected]
Address: 2781 Diane Street, Los Angeles, US 90017
Website: wild-fableco.com
Delivering trend-driven style and seamless service globally from the heart of Los Angeles.